hi bajee Responsible Gaming — Keep Yourself Safe
Let gaming be a form of entertainment, not a source of stress. At hi bajee you can set your own limits, and the path to support is always open if you need it.
Why is responsible gaming important?
Betting and casino games are a form of entertainment for many people. But they are not equally safe for everyone. Some people may develop an addiction to gambling, which can affect their family, financial situation and mental health. hi bajee believes that gaming is truly enjoyable only when it is played in a controlled and mindful way.
Our Terms and Conditions clearly state that betting in the hope of recovering lost money, or as a way to solve financial problems, is not acceptable. Betting at hi bajee is for entertainment only — it should not be treated as a source of income.
If you ever feel that you are losing control over your gaming, contact our 24/7 live chat right away — our support team is always ready to help in both Bengali and English. If someone you know is struggling, advise them to contact a professional counsellor.
Core principles of safe gaming
- Betting is for entertainment only, not for earning money
- Never bet with savings or borrowed money
- Do not bet more in an attempt to recover lost money
- Set your daily budget in advance
- Take a break from gaming when you are tired or under stress
- Let family and close ones know how long you are playing
Setting Limits and Safety Tools
hi bajee puts several effective tools in your hands so you can control your own gaming limits.
Deposit Limit
Set a maximum amount in advance for how much you will deposit per day, per week or per month. Once the limit is reached, new deposits will be blocked automatically.
Deposit LimitSession Time Limit
Decide in advance how long you will play in one session. When the set time is up, a warning will appear automatically and the session will end.
Session TimerTemporary Account Suspension
If you feel you need a break, you can temporarily suspend your account for a set period — from 1 day up to several weeks. You will not be able to log in during this time.
Cooling-Off PeriodPermanent Self-Exclusion
If you want to stop playing for a long period or permanently, submit a self-exclusion request. While self-exclusion is active, the account cannot be reactivated.
Self-ExclusionTalk to the support team
Contact our 24/7 live chat or email for any concern or question. The support team will respond in both Bengali and English.
24/7 SupportBetting History Review
You can view your deposit, withdrawal and betting history at any time by logging into your account. It is a good idea to review this regularly to understand your own habits.
Activity ReviewApply for Self-Exclusion
Fill out the form below to send your self-exclusion request to hi bajee. Our team will complete the process within 24 hours.
After submitting the form, please confirm directly via our 24/7 live chat.
Recognise the Warning Signs
If the signs below appear, it means gaming habits are becoming a problem. If you notice these signs in yourself or someone you know, act quickly.
- A tendency to keep betting in order to recover lost money
- Lying to or hiding information from family or friends about betting
- Neglecting daily responsibilities, studies or professional duties
- Feeling restless or irritable when unable to bet
- Being unable to stop even after spending beyond the betting budget
- Borrowing money or dipping into savings for betting
- Being unable to control time spent playing — wanting to stop but not being able to
Ways to Get Help
Acknowledging the problem is the first and most courageous step. Do not delay in asking for help.
hi bajee Live Chat
Contact us directly via live chat 24 hours a day, 7 days a week. Support is available in Bengali.
Email Support
If you prefer to write, contact us by email. The hi bajee support team replies in both Bengali and English.
Talk to family and friends
Share the problem with people close to you. Family support plays a big role in recovery.
Professional mental health counselling
Betting addiction is a mental health issue. Seeking help from a qualified psychiatrist or counsellor is completely normal.
Stay Informed about Betting
At hi bajee every player is free to choose the games they enjoy — slots, live casino, sports betting or fishing games. But that freedom comes with responsibility. Before you play, ask yourself: am I doing this for fun, or am I trying to recover lost money? Am I within my budget, or am I spending more than I should?
The outcome of betting and gaming is always uncertain. The RTP (Return to Player) of each game is a long-term average — there is no guarantee of winning in any single session. So never assume that a particular strategy or bet size will guarantee a win.
Our Privacy Policy explains in detail how we keep your personal information secure and how your gaming data is used for responsible gaming purposes. Your data is never sold to third parties.
If you have any questions about the rules of a specific game, wagering requirements or promotions, you will find detailed answers on the FAQ page. Understanding the wagering requirements of each bonus is important, because betting without understanding them can lead to unexpected results.
A special note for parents: make sure that underage members of your household cannot access your device or account. Keep your password and login details private. It is strictly prohibited for anyone under 21 to hold or use an account at hi bajee.
Responsible Gaming FAQ
Find answers to common questions about responsible gaming here.