FAQ
hi bajee FAQ — all your questions answered in one place
This page has detailed answers to any questions about deposits, bonuses, verification, support or devices. If you run into any issue while using hi bajee, check the sections below — most questions are answered here.
৳500 minimum deposit
24/7 live chat support
150% welcome bonus
Browse questions by category
Contact and support
If you have a problem at hi bajee, use live chat directly — it is the fastest option and is available 7 days a week, 24 hours a day. You can also reach out by email. Both channels offer support in Bengali and English, so language is not a concern.
Have the following on hand before speaking with the support team: your registered username or email address, a brief description of the issue, the date and amount of the transaction if it is a payment-related problem, and a screenshot if possible. This helps resolve issues faster.
Yes. hi bajee live chat and email support are active 7 days a week, at any time of day or night — meaning all 24 hours. No matter what time zone you are in within Bangladesh, whether it is the middle of the night or early morning, you can reach support without any problem.
hi bajee support can communicate in Bengali and English. This arrangement was made with Bangladeshi players in mind, so you can report any issue in your own language.
Give a clear description of the problem in your email — when it happened, on which page or feature, and what you were doing beforehand. To verify your account identity, be sure to include your registered email or username. Attaching a screenshot makes the issue easier to understand and leads to a faster resolution.
Deposit questions
The minimum deposit at hi bajee is ৳500 — and this applies to all payment methods. Whether you deposit via bKash, Nagad, Rocket or bank transfer, the minimum is ৳500. The same rule applies to withdrawals.
To deposit with Nagad, log in to your account, go to the deposit section and select Nagad. Send the money to the provided number and reference, then enter the transaction ID in the form and confirm. The minimum deposit is ৳500. Make sure to use the correct reference — an incorrect one may delay the credit.
hi bajee makes no claim to charge any deposit fee. However, your own payment provider — such as bKash, Nagad or your bank — may apply their own charges according to their policies. It is advisable to check the terms of your payment method before making a transaction.
hi bajee currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank can be used. The same methods apply equally to withdrawals.
First confirm that the money was sent to the correct number and reference and that the transaction was completed. If the balance still has not appeared after some time, contact hi bajee live chat with a screenshot or receipt of the transaction. The issue is usually verified and resolved quickly.
Welcome bonus
For full details on the hi bajee welcome bonus, visit the hi bajee Casino page where the complete terms and conditions for all promotions are listed.
The welcome bonus is added automatically when you open a new account and make your first deposit. hi bajee offers a 150% bonus on the first deposit, up to ৳15,000. Example: if you deposit ৳1,000 you will receive a ৳1,500 bonus, giving you a total balance of ৳2,500.
The wagering requirement for the welcome bonus is bonus amount × 15. This means you must wager the bonus 15 times before you can withdraw it. Example: if you receive a ৳1,500 bonus, you must complete ৳1,500 × 15 = ৳22,500 in wagers. The wagering applies only to the bonus amount, not to the deposit.
No. The welcome bonus is available only once per account — at the time of the first deposit. Opening multiple accounts under the same person's name goes against hi bajee's terms and conditions. Attempting to create multiple accounts to claim the bonus repeatedly may result in account closure.
Generally, slot games contribute in full to wagering calculations. Live casino, card games or sports betting may count partially or at a different rate. Check hi bajee's terms and conditions for the exact breakdown, or ask via live chat.
Yes, there is usually an option to cancel an active bonus from the bonus section of your account. However, cancelling a bonus will also cancel any winnings earned from that bonus. Check your current balance before cancelling, and ask hi bajee support if you are unsure.
Verification and documents
Identity verification, or the KYC process, is primarily for account security — it confirms that the account is being used by its actual owner and that no fraudulent activity is taking place. It also verifies through age checks that the player is over 21, which is a mandatory requirement at hi bajee.
Verification is usually requested before your first withdrawal or when withdrawing above a certain amount. In some cases, a verification request may also be triggered if unusual activity is detected on the account. To avoid delays, it is convenient to submit your documents soon after opening an account.
If your documents are rejected, hi bajee will generally inform you of the reason. Common reasons include blurry images, cut-off or faded text, or expired documents. Resubmit documents photographed clearly in good lighting. If the problem persists, contact live chat with the details.
hi bajee transfers users' personal information and documents over SSL-encrypted connections and stores them on secure servers. A policy of not sharing information with third parties is followed. For more details, read hi bajee's privacy policy.
Yes, this is an important point. At hi bajee, the name on your account and the name on your bKash, Nagad, Rocket, or bank account must be exactly the same. If the names do not match, your withdrawal request may be blocked. Make sure to use your correct name when registering.
Device & Technical Issues
To learn more about the hi bajee app, visit the hi bajee App page.
hi bajee works on desktop computers, laptops, smartphones and tablets — on both Android and iOS operating systems. The site can be accessed directly from any modern browser (Chrome, Firefox, Safari). There are also separate apps available for Android and iOS.
If your internet connection drops, the game pauses temporarily. Once you reconnect, the game generally resumes from where it left off. For live casino games, if a round has already ended, the result is recorded on the server. If you notice any discrepancy, let live chat know.
The hi bajee Android (APK) and iOS apps are available through official channels. For detailed information about the app, visit the hi bajee APK page. It is advised not to download the app from unknown sources, as they may not be safe.
Yes, fully. The hi bajee website is optimised for mobile browsers. Opening the site from Chrome or Safari on a smartphone gives you access to all features — games, deposit, withdrawal, live chat — without any issues. There is no need to install the app.
Start by clearing your browser's cache and cookies, then try again. Check your internet speed — a good connection is especially needed for live games. Make sure your browser is up to date. If the problem continues, try a different browser or report the details to hi bajee support.
Still have questions? Talk to us directly
If you didn't find your answer above — the hi bajee support team is always ready
For anything — transactions, bonuses, games, or your account — contact us directly. We provide support in both Bengali and English for all types of issues.
Live Chat Support
Click the live chat icon from any page on the site. Active 7 days a week, 24 hours a day. You can usually get a response within a few minutes.
Email Support
Contact us by email for detailed issues. Include your account information and a description of the problem. Email address: [email protected]
The minimum age to use hi bajee services is 21. Please play responsibly. For more details, visit the Responsible Gaming page.