hi bajee's Privacy Policy
hi bajee's complete and transparent policy on how your personal information is collected, what it is used for, and how it is kept safe is set out here.
This privacy policy has been prepared to ensure the protection and proper use of personal information belonging to users of the hi bajee platform. When you visit the hi bajee website, create an account, use our services, or contact us, certain information naturally comes to us. You have the right to know how that information is managed, and we have prepared this document with complete transparency on that matter.
hi bajee believes that user privacy is a fundamental right. We therefore collect only the information that is necessary to provide our services, and we never sell your information to third parties. Our Terms and Conditions complement this privacy policy and both documents should be read together.
This policy does not apply to persons under 18 years of age. The minimum age to participate on the hi bajee platform is 21. We do not knowingly collect any personal information from minors.
What Information We Collect
hi bajee collects the following types of information to improve your service experience and to ensure the security of the platform.
Identity and Contact Information
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport number (for identity verification)
- Residential address
Financial Information
- bKash, Nagad, or Rocket number (for transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amount and date
Technical Information
- IP address and device type
- Browser and operating system information
- Cookie and session data
- Time spent on the platform and pages visited
Gaming Activity Information
- Game history and bet details
- Bonus claim and usage records
- VIP level and points information
- Records of conversations with the support team
Purpose of Data Use
hi bajee uses collected information only for the following legitimate purposes. No information is used beyond these.
Service Operation and Improvement
Your information is used to create and manage your account, process transactions, provide gaming services, and improve platform functionality. Financial information is essential to completing every deposit and withdrawal correctly.
Identity Verification and Security
hi bajee carries out identity verification to prevent fraudulent activity and to ensure account security. Information collected in this process is stored securely and used only for security-related purposes.
Customer Support
Our 24/7 live chat and email support team provides assistance in Bengali and English. To resolve your issues quickly and accurately, we may need to view account information and transaction history. Records of support conversations help us improve service quality.
Relevant Communications
Your email address and mobile number may be used to send important account updates, transaction confirmations, and promotional information relevant to you. You can stop receiving promotional messages at any time.
Ensuring Responsible Gaming
hi bajee gives the highest importance to responsible gaming. By reviewing gaming activity information, we can identify patterns of risky behaviour and provide the necessary support. This is an integral part of our service.
Cookie Usage Policy
The hi bajee website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on future visits.
Essential for session management and security. These cannot be disabled.
Help remember language preferences and login information.
Collect statistics about site usage to help improve our services.
Help monitor page loading speed and site functionality.
You can disable non-essential cookies at any time from your browser settings. However, this may limit some features of the site.
Data Sharing and Disclosure
hi bajee never sells or rents your personal information to third parties for commercial purposes. However, in the limited circumstances listed below, certain information may be shared:
- Service Provider Partners: Payment processors (bKash, Nagad, Rocket, bank transfer) and technology service providers will receive only the information necessary for their specific tasks, and they are contractually bound to comply with our privacy standards.
- Game Providers: Our game providers — including Pragmatic Play, Evolution, PG Soft, and JILI — may receive the minimum information necessary to operate games.
- Legal Obligations: We may be required to disclose information under a court order, a lawful request from law enforcement, or applicable law in Bangladesh.
- Fraud Prevention: Information may be shared with relevant authorities to assist in investigating suspected serious fraud or money laundering activity.
- Business Restructuring: If hi bajee goes through a merger or acquisition, user information may be transferred to the new entity, but the terms of this privacy policy will remain in effect.
Data Protection Methods
hi bajee follows industry-standard technology and practices to protect your information.
Encryption
All data transmissions are encrypted using SSL (Secure Socket Layer) technology. Financial information is stored with dedicated encryption protocols.
Secure Servers
Our server infrastructure is protected by firewalls and intrusion detection systems. Regular security audits are conducted.
Access Controls
Only authorised staff can access specific data. A log is kept of every access and is reviewed regularly.
Complete security on the internet cannot be guaranteed. However, hi bajee is committed to ensuring the highest possible level of protection. To stay safe on your end, use a strong password and do not share your login details with anyone.
Data Retention Period
hi bajee retains your information only for as long as necessary. Even after an account is closed, some information may be kept for a defined period for legal and business reasons.
- Active Accounts: All information is retained for as long as the account remains active.
- Financial Transaction Records: Retained for the period required under applicable financial law in Bangladesh.
- Identity Verification Information: May be retained for a period after account closure.
- Support Communications: Retained for a defined period to help improve service quality.
- Marketing Consent: If you withdraw consent, promotional communications stop immediately.
Once the need for retention has ended, hi bajee arranges for secure deletion of the information.
Your Rights and Controls
As a user of hi bajee, you have the following rights over your own information.
Right to Access Your Information
You can ask at any time what information hi bajee holds about you. If you submit a request through the support team, we will provide you with a summary of your information.
Right to Correct Your Information
If any of your information is incorrect or out of date, it can be corrected through account settings or via support.
Right to Delete Your Information
In certain circumstances you may request deletion of your information. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to your information being used for marketing purposes and opt out of promotional communications at any time.
To exercise these rights, contact our support team. We generally respond to such requests within 30 days.
Third-Party Links and Services
The hi bajee platform includes services from third-party game providers. When using these services, the provider's own privacy policy may apply. hi bajee is not responsible for the privacy practices of third parties.
Before playing any game, it is advisable to read the terms of service of that game provider. We ensure that all game providers on our platform follow industry-standard security practices.
Changes to This Policy
hi bajee reserves the right to update this privacy policy when necessary. If any significant changes are made, we will notify you by email or through a platform notification. Continued use of the platform after changes have been made will be taken as acceptance of the updated policy.
The "Last updated" date shown at the top of this page always indicates the date of the most recent version. We recommend reading this policy regularly.
To learn more about our services and terms, visit the About Us page, where you will find detailed information about hi bajee's goals and values.
Privacy Contact
Contact Us
If you have any questions about the privacy policy or wish to exercise your rights regarding your information, please contact us through the channels below.
Have a General Question?
For answers to general questions outside of the privacy policy, visit our FAQ section — there you will find answers to many questions about accounts, payments, and bonuses.